We ship items on a regular basis otherwise stated below on Shipping Update section stating any schedule changes during such as Christmas and summer holiday. Please check the schedule update when you place an order.
SHIPPING UPDATE
Our shop will be closed from 22nd - 31st October. Any order we receive during this period will be dispatched after 1st November. We are sorry for any inconvenience it may cause.
DELIVERY
< GREETING CARDS >
We ship items within 1-3 working days. In UK we send with Royal Mail first class. Outside UK we send them with Royal Mail International Standard. Please allow 3 -7 days outside UK for arrival of the goods from dispatch date. If the goods doesn’t arrive in time, send us an email. We recommend you to order maximum 10 cards at a time to avoid incurring excessive postage fee.
< SMALL AND MEDIUM PRINTS - smallest dimension of the print to be less than 70cm>
We ship small/medium prints in a tube within 3-5 working days. In UK we send them with Royal Mail Special Delivery. Outside UK we send them with Royal Mail International Tracked&Signed. Please allow 5 -7 days outside UK for arrival of the goods from dispatch date. If the goods doesn’t arrive in time, send us an email asking for a tracking number. Outside UK We recommend you to order maximum 4 prints at a time to avoid incurring excessive postage fee.
<LARGE PRINTS - smallest dimension of the print to be more than 70cm>
We ship large prints in a tube within 5-10 working days. Let us know at natsko.shop@gmail.com if you need your product by a certain date – we will do our best to accommodate. In UK we send them with Parcelforce Worldwide Express. Please allow 2 days for arrival of the goods from dispatch date. Outside UK we send them with either UPS, InPost, DPD, postal, CitySprint, ParcelForce, PacketPort, FX, Hermes, Collect+, or TNT depends on the destination. Please allow 5 -7 days outside UK for arrival of the goods from dispatch date. If the goods doesn’t arrive in time, send us an email asking for a tracking number.
PAYMENT
We use Stripe for payment, which is a quick and secure way to accept credit card and debit card payments online. Please visit https://stripe.com/gb to learn more about it.
CUSTOMS & DUTY
Please note that customers are responsible for all international custom and duty fees.
RETURN & EXCHANGE POLICY
We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please return it to us within 28 days in its original saleable condition, for a refund or replacement. Please note the refund will apply to the product only, delivery costs cannot be refunded unless the order was canceled before shipment. We are not responsible for returned goods being lost or damaged in transit.
In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will replace or refund the item.
VAT
We currently do not charge VAT.
INTELECTUAL PROPERTY
The site and its original content are owned by Studio Matsunaga Limited and are protected by international copyright.
CUSTOMER CARE
If you require further information about our products or if you have any questions regarding the order, please email us at natsko.shop@gmail.com
NEWSLETTER
If you would like us to let you know when new products are available, please email us at natsko.shop@gmail.com