We ship items on a regular basis otherwise stated below on Shipping Update section stating any schedule changes during such as Christmas and summer holiday. Please check the schedule update when you place an order.

SHIPPING UPDATE

We are closed during August 2019. Any order placed during this time will be dispatched after 1st September. We are sorry for any inconvenience it may cause.

DELIVERY

< GREETING CARDS >

We will ship items within 1-3 working days.
In UK we will send them with Royal Mail first class. Outside UK we will send them with Royal Mail International Standard. Please allow 3 -7 days outside UK for arrival of the goods from dispatch date. If the goods doesn’t arrive in time, send us an email at natsko.shop@gmail.com
Please be aware that there is no tracking information provided. If you would like to require secure tracking service, please purchase Special Delivery, a service available at the bottom of our shop page.

< SMALL AND MEDIUM PRINTS - smallest dimension of the print to be less than 70cm>

We will ship large prints in a tube within 5-10 working days.
In UK we will send them with Parcelforce Worldwide Express. Please allow 2 days for arrival of the goods from dispatch date.
Outside UK we will send them with either UPS, InPost, DPD, postal, CitySprint, ParcelForce, PacketPort, FX, Hermes, Collect+, or TNT depends on the destination. Please allow 5 -7 days outside UK for arrival of the goods from dispatch date.
If the goods doesn’t arrive in time, send us an email at natsko.shop@gmail.com.

PAYMENT

We use Stripe for payment, which is a quick and secure way to accept credit card and debit card payments online. Please visit https://stripe.com/gb to learn more about it.

CUSTOMS & DUTY

Please note that customers are responsible for all international custom and duty fees.

RETURN & EXCHANGE POLICY

We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please return it to us within 28 days in its original saleable condition, for a refund or replacement. Please note the refund will apply to the product only, delivery costs cannot be refunded unless the order was canceled before shipment. We are not responsible for returned goods being lost or damaged in transit.

In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will replace or refund the item.

VAT

We currently do not charge VAT.

INTELECTUAL PROPERTY

The site and its original content are owned by Studio Matsunaga Limited and are protected by international copyright.

CUSTOMER CARE

If you require further information about our products or if you have any questions regarding the order, please email us at natsko.shop@gmail.com

If you would like us to let you know when new products are available, please email us at natsko.shop@gmail.com